This site is not affiliated with Prime Video; this is an independent explanation.
Prime Video not working can show up as endless buffering, a black screen with sound, a spinning wheel on the TV, a sign-in loop, or a numbered message such as 7136 or 7131. The cause is often simpler than the code suggests: the connection is too slow, the app needs an update, or the device has stored too much temporary data.
This guide starts with the checks that take one minute and moves to deeper fixes for phones, smart TVs and streaming sticks. Numbered errors can differ between devices, so the safest rule is to treat a code as a hint about the area of the problem and follow the general fixes, then use the app's own help page for the exact meaning. If the TV itself acts up, also read smart TV problems.
Common causes
1Slow or unstable internet
How to tellBuffering, blurry picture, video stops at the start
What fixes itRestart the router; move closer or use a wired link for the TV
2Old app or device software
How to tellApp will not open, or shows a code after an update elsewhere
What fixes itUpdate the app and the TV or phone software
3Cache and stored data piling up
How to tellApp slow on one device only
What fixes itClear the cache, or reinstall the app
4Wrong date and time on the device
How to tellPlayback errors or login failures on a TV
What fixes itSet date and time to automatic
5Too many devices or sign-in problem
How to tellMessage about a device limit, or repeated sign-in prompts
What fixes itSign out of other devices and sign in again
6VPN or proxy active
How to tellTitles unavailable or blocked, errors only when the VPN is on
What fixes itSwitch off the VPN and retry
7Temporary fault at the service
How to tellOther devices and networks fail at the same time
What fixes itWait and try later
How to fix it, step by step
Check the internet speed with another video
Play any short video in a browser on the same network. If that also buffers, the issue is the connection. Power the router down for half a minute, then switch it on. See WiFi not working if the signal is poor.
Close the app and open it again
Force stop it on a phone, or on a TV press Home and close the app from the recent list. Then start it again and play the same title.
Restart the device completely
For a smart TV or a stick, switch it off, unplug it from the wall for about a minute before powering it up again. A plain standby is not enough, because the memory is not fully cleared that way.
Update the app and the system software
Open the app store on your device and update the app. On a TV, use the system settings to check for software updates. Old software is a common reason an app stops after months of working fine.
Fix date, time and region settings
Switch on automatic date and time. A wrong clock often breaks secure video playback and sign-in.
Clear cache or reinstall
On Android and many TVs go to Settings, Apps, Prime Video, Storage, Clear cache. If it still fails, uninstall the app and fetch the latest build from your device's own store.
Log out and log back in
Leave your account in the app, relaunch it and enter your own details. Never share your password or the OTP that is sent to you.
Turn off the VPN and try a different network
Disable any VPN and test on your phone's hotspot. If it plays there, your home network or router setting blocks the stream.
Prime Video error code 0.6, 7136 and 7131: what to do
Numbered messages in a video app usually group into a few families: connection trouble, a device or software problem, or an account or region issue. I cannot promise the exact meaning of each number for every device, because the app can change them. What works for almost all of them is the same: check the connection, restart the device, update the app, clear the cache, then sign in again.
A TV shows Error code 7136 when you press play on a film. Other streaming apps on the same TV play normally. Update the app, restart the TV at the wall, and press play once more. Should the code return, open the app's help section for its exact reason.
Prime Video not working on a TV or stick
On a smart TV or stick, the app is separate from your phone version, so a fix on the phone does nothing for the TV.
- Check that the TV has the latest firmware.
- Free up TV storage by removing apps you do not use.
- Use a wired network cable if the Wi-Fi is weak.
- On a streaming stick, a loose power adapter makes it restart and buffer; use the original adapter. See the stick troubleshooting guide.
Match the symptom to the likely cause
| Symptom | Likely cause | First move |
|---|---|---|
| Buffering | Slow network | Restart router |
| Black screen with sound | Display or app glitch | Update and restart device |
| Sign-in loop | Cache or clock | Clear cache, set time |
| Title not available | Region or VPN | Turn off VPN |
| Works on phone, not TV | TV app or software | Update and reinstall on TV |
Subscription and payment checks
This page is general information. If a membership looks inactive, check the account page in the app or the website you signed up from, and confirm that your payment went through. Money disputes go through your bank or the app's own help. Never share your card details, UPI PIN or OTP.
An expired or failed renewal can make the app ask you to sign up again even though your login is correct.
Frequently asked questions
Why is my Prime Video not working on my TV?
The TV may have old software, a full cache or a weak connection. Restart it by unplugging, update the app and test the internet with another app.
What is Prime Video error code 7136?
It is a playback error code. Exact reasons can vary by device, so follow the general fixes: connection, restart, update, clear cache, sign in again, and check the app's help page.
What does error code 7131 mean in Prime Video?
It points to a playback or connection problem. Treat it like other numbered errors: test the network, restart the device, update the app and try again.
Why is Prime Video error code 0.6 showing?
Numbered errors like this usually show a playback or device issue. Update the app, restart the device and clear the cache before anything else.
Why is Prime Video not working but the internet is fine?
Other sites can load while video still fails if the speed is low, a VPN is active, the clock is wrong or the app is outdated.