This site is not affiliated with Grok; this is an independent explanation.
Grok not working usually shows up as a reply that never finishes, a spinning circle, a message that something went wrong, or an image that will not appear or download. In most cases the chat service is busy or you have hit a limit, and only a few cases come from your phone.
This guide helps you work out which side has the fault in a few minutes. Start with the quick checks, then move down to the app, account and image problems. If the whole phone is online but only this chat tool fails, it is most likely the service. Should every app on the phone crawl, begin with internet not working.
Common causes
1Service is busy or partly down
How to tellReplies stop midway, and the same happens to several people together
What fixes itWait, retry later, and read the official status or announcement page
2Free usage limit reached
How to tellA message about limits or trying again later after many chats or images
What fixes itWait for the limit to reset, or use a paid plan if you have one
3Weak or switching internet
How to tellChat loads slowly, other sites also lag, or it fails on Wi-Fi only
What fixes itTry the other network type once
4Old app or browser version
How to tellButtons do nothing or a new feature is missing for you
What fixes itUpdate the app from your app store and reload the website
5Long chat or heavy request
How to tellOnly one conversation hangs while new ones work
What fixes itStart a new chat and ask in smaller parts
6Image or video request blocked or failed
How to tellPicture does not appear, or the download button does nothing
What fixes itReword the prompt, retry, then save from the browser view
7Sign-in or region problem
How to tellLogin prompt returns, or an option is absent on your account
What fixes itLog out, log in again, and check the feature is offered in your region
How to fix it, step by step
Find out whether the fault is yours
Have a relative using another SIM send the same prompt, or read the service's official announcement page. If others also see errors, you can only wait. Do not keep tapping retry, as that just fills the queue.
Close the chat and open a new one
A single chat with a very long history can freeze while a fresh one works fine. Tap to start a new conversation and send a short test message such as "hello". If it answers, your account is fine.
Change how you are connected
Turn Wi-Fi off for a while and rely on mobile data, then reverse it. A router that blocks or drops long connections can break streaming replies. If both fail, see mobile data not working.
Restart the app completely
Remove it from the recent apps list so it really stops, and not just goes to the background. Then launch it fresh and give it a few seconds before typing.
Update the app and the browser
Look up the app in your phone store and press Update when that button is offered. On a computer, reload the page with Ctrl + Shift + R to skip the stored copy.
Log out and log in again
An expired session can stop messages from sending. Sign out from the profile or settings menu, then sign in again. Make sure you use the same login method as before, or your old chats may look missing.
Use the other way in
The app and the website talk to the same service but run different code. When one is stuck, load the other and see whether your chat answers there.
Wipe the app cache on Android
Open the app's info page from your phone settings, go to its storage section and use Clear cache. Leave clear data alone unless nothing else helps, because it logs you out. iPhone has no cache button, so remove and reinstall the app instead.
Why is Grok not working today: service side or your side
Chat services run on large groups of servers, and when many people ask at once, replies slow down or stop. Signs of a service problem are errors that come and go, long waits on simple questions, and friends reporting the same. Signs of a problem on your side are errors only on one network, only on one phone, or only after an update.
You send a question and see Something went wrong. Please try again. A new chat gives the same message, but the website on your laptop works. That points to the app or its saved data on your phone, so update or reinstall it.
Never rely on a random website that claims to know about an outage. Use the service's own official page or social account, and ask someone nearby to try.
Grok Imagine and image download not working
Making pictures and clips needs more power than text chat, so it fails more often when the service is busy. If a picture never appears, wait a minute, then retry with a shorter and simpler description. Requests that touch banned topics may be refused, and rewording them in a safe way is the only fix.
If the picture is on screen but will not download, try these in order:
- Allow the app to save files or photos in your phone settings.
- Check you have free storage space.
- Open the picture full screen, then press and hold it to save from the browser menu.
- Use the website in a browser if the app button does nothing.
Limits, plans and regions
Free accounts normally have a cap on how many messages or images you can make in a period. When you reach it, the tool may tell you to wait, or it may simply stop replying. Features can also differ by country, age and plan, so something your friend has may not appear for you. These rules are set by the service, and the settings or help page in the app is the place to confirm them.
Do not hand your password or login codes to anyone who offers to unlock your account. Real support does not ask for them.
When to stop and ask for help
If a fresh install, a second network and a second device all fail, the fault is with your account or the service. Use the help or feedback option inside the app, mention what you see and when it started, and attach a screenshot. If other apps on the phone also crash or lag, the phone may be short of storage or memory, so see phone not working. For other apps that behave the same way, the apps and websites not working guide covers the general routine.
Frequently asked questions
Why is Grok not working today?
Most often the service is busy, a limit was reached, or your network is weak. Test on another network and in a new chat to find out which one it is.
Why is Grok Imagine not working, and is the Grok AI image tool down?
Image and video tools fail first when the service is under load, and some prompts get refused. Wait, shorten the prompt and try again. Also confirm that the feature is offered for your account and country.
How do I fix image download not working on Grok?
Allow storage or photo permission for the app, free some space, and try saving from the website. Pressing and holding the open image often works when the download button does not.
Is Grok down for everyone or only me?
Get someone on another network to try, and look at the official status or announcement page. If only you see errors, update the app, log in again and try both Wi-Fi and cellular.
Why does Grok stop in the middle of an answer?
A weak connection or a very long chat can cut a reply off. Start a new chat, ask for a shorter answer, and keep the screen on until it finishes.