This site is not affiliated with Claude; this is an independent explanation.
Claude not working can look like a chat that never answers, a notice that something went wrong, a login link that does nothing, or a reply that cuts off partway. Claude is an online AI assistant, so it relies on the company's servers, your connection and your browser or app all at the same time.
The most useful first move is to learn whether the fault is on the service side. After that, the local fixes are short. The page also covers the command line tool, Claude Code, for readers who use it and see an exit code or an API error.
Common causes
1Service-side incident or high demand
How to tellErrors for many users, status page lists an incident
What fixes itWait and retry; local fixes will not help
2Login or session problem
How to tellSign-in link loops or you are logged out often
What fixes itRequest a fresh sign-in link and use the same browser
3Browser cache or extension
How to tellFine in incognito, broken in the normal window
What fixes itClear site data or turn extensions off
4VPN or unstable network
How to tellNetwork error, or replies cut off midway
What fixes itTurn off the VPN, switch network
5Usage limit reached
How to tellMessage says you reached a limit until a later time
What fixes itWait for the reset or shorten the work
6Very long conversation
How to tellAn old chat slows down or errors, yet a fresh one runs fine
What fixes itStart a new chat with a short summary
7Old app or expired command line setup
How to tellPhone app fails, or Claude Code exits with an error
What fixes itUpdate the app or tool and sign in again
How to fix it, step by step
Look at the official status page
Visit the provider's status page or verified social account and look for any listed incident. If yes, there is nothing to repair on your side.
Reload and start a new chat
Force a full refresh with Ctrl + Shift + R, then begin a fresh chat and type one short test line. If the new chat answers, the earlier conversation was too heavy.
Use a private window
Open a private window and sign in there. When that works, your normal browser has a bad cookie, saved data or an extension.
Turn off VPN and ad blockers
Disconnect any VPN and pause blockers for this site. Then try again on your usual network.
Clear site data and log in again
In browser settings clear cookies and cache for the Claude website. Sign in again with the same email you used before.
Try another device or network
Open it on your phone over mobile data. If this works, the first network or computer is at fault. If everything is slow, see internet not working.
Update or reinstall the app
Update from your phone's app store, or reinstall if it still fails. Your chats are stored with your account, not on the phone.
Contact support with details
Use the help option on the official site. Include what you see, the time, the device and the browser. Do not send passwords.
Why is Claude not working today in India
Slow or failed replies often come at busy hours, no matter which country you are in. If your connection also drops in other apps, the issue may be local. Open the same chat over your SIM data, then again over the router. If one works, fix the other with WiFi not working.
When many people at the same moment report the same fault, it is the service. Hitting regenerate many times only adds load.
Login not working
Sign-in usually uses an email link or a code. Check spam, make sure the email is the one you registered, and open the link in the same browser where you asked for it. Links expire quickly, so request a new one if you waited. Never share a code with anyone.
Only use the official website and app. Pages that look similar and ask for your password or payment details are a scam.
Claude Code errors
You run the command line tool and see Claude Code process exited with code 1 or an API error. The code only says the tool stopped with a failure.
Check your internet, update the tool, make sure you are signed in, and read the lines above the error because they hold the real reason. A rate limit or an expired login are common. Corporate proxies and firewalls can also block the connection.
Messages and the quick answer to each
| What you see | Likely reason | Try |
|---|---|---|
| Something went wrong | Temporary fault | Reload, new chat |
| Network error | Connection or VPN | Switch network |
| Limit reached | Usage cap | Wait for reset |
| Overloaded | High demand | Retry after a few minutes |
Other assistants share these causes; compare another assistant app, or browse apps and websites not working.
Frequently asked questions
Why is Claude not working today?
Usually the service is overloaded or having an incident, or something local is in the way, such as an extension, VPN or stale login. Check the status page, then use a private window.
Is Claude down right now?
The status page and the official social account will tell you. If they show no incident and a private window fails too, test on another network.
Why is my Claude login not working?
The sign-in link may have expired or opened in a different browser. Request a new link, check spam and use the same browser.
Why does Claude Code exit with code 1?
It only means the tool failed. Read the lines above, check your internet and login, and update the tool.
Are my chats safe when I reinstall the app?
Yes. They are kept with your account and reappear after you sign in.